JobDescription:

Weare seeking a dedicated and customer-focused individual to join our domesticcall center team as a Customer Care Representative. The ideal candidate will beresponsible for handling inbound and outbound calls, resolving customerqueries, and ensuring a high level of customer satisfaction.

KeyResponsibilities:

Handle customer inquiries via phone in a professional and courteous manner.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues efficiently and with empathy
Maintain records of customer interactions and transactions.
Follow communication scripts and standard operating procedures.
Escalate unresolved issues to the appropriate department.
Meet daily and monthly call targets and quality benchmarks.

Requirements

Requirements:

Experience of0-2 year in a domestic call center

Qualifications:

Minimum graduate
Proficiency in Hindi and/or regional languages; basic English communication skills.
Prior experience in a call center or customer service role is an advantage.
Good listening skills and patience.
Ability to work in a fast-paced environment.
Basic computer knowledge (MS Office, CRM tools)

Requirements

Benefits

Customer Care executive